'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start

Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

e4 highlights how AI is transforming contact centres to improve efficiency and customer experience

AI is transforming contact centres by automating tasks, improving efficiency and enabling personalised, proactive ...
Banking Dive

Bank customers, while embracing AI, call for human customer support

Consumer comfort with AI tools has reached an "inflection point," TD Bank's Ted Paris said, but they still want human agents ...
CMSWire

GetVocal Launches Control Center for AI Customer Experience

GetVocal introduces Control Center for real-time human-AI collaboration. Governance and oversight. Supervisors can monitor, ...
The Journal News

Balance AI and Human Support Without Losing the Customer Experience

As organizations add AI to customer support, many are seeing an avoidable downside when the balance is wrong. Repeat contacts rise, escalations increase, and customers feel trapped. Business Training ...
Morningstar

FCC Call Center Proposal Could Accelerate AI in Customer Service - Threatening Human Jobs

PORTLAND, Ore., March 18, 2026 /PRNewswire/ -- The Federal Communications Commission (FCC) is considering new rules requiring customer service agents to be based in the United States, with the ...
Morningstar

AI Customer Service Fail: Real Call Reveals Why Businesses Should Keep Humans on the Line

A real phone call shows AI trying to act like a human but failing, making it clear that businesses should reconsider replacing people with artificial intelligence. PORTLAND, Ore., March 4, 2026 ...

Chativ Makes AI Customer Service for Small Business Affordable and Instant

Chativ's AI chatbot for small business websites trains itself from your existing content and answers customer questions ...