Business Wire

Leading Contact Center Workforce Management Solution CommunityWFM Joins the Talkdesk AppConnect Marketplace with Seamless Integration

RICHARDSON, Texas--(BUSINESS WIRE)--CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced the launch of their solution on Talkdesk® ...
Business Wire

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The ...

Assembled Brings Agentic Workforce Management to Five9’s Intelligent CX Platform

“As the contact center shifts to a multi-agent world, workforce management becomes a strategic capability,” said Ryan Wang, ...
Seeking Alpha

8x8 Makes Workforce Management Native in Every Contact Center Seat at No Extra Cost

New 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. Scale across channels with confidence: Staffing accuracy improves across ...
Nasdaq

RingCentral Named a Leader in the IDC MarketScape for AI-Enabled Contact Center Workforce Engagement Management

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE:RNG), a global leader in AI-powered business communications, today announced it has been named a Leader in the IDC MarketScape: Worldwide ...
CMSWire

The Contact Center Cost Cut That Actually Improves CX

AI, automation and smarter staffing are flipping the old script — efficiency and customer experience no longer have to ...
CMS Wire

What Is Call Center Management? Strategy, CRM and Best Practices

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.
Houston Chronicle

(PRN) IEX Wins the ContactCenterWorld.com 2006 Members' Choice Award; TotalView Voted Best Workforce Management System in the Americas

RICHARDSON, Texas, April 10 /PRNewswire/ -- Global leading provider of contact center workforce management and optimization technology, IEX Corporation, a Tekelec (Nasdaq: TKLC) company, today ...
Business Insider

Global Contact Center Workforce Optimization Market Share Report 2017 - Research and Markets

Research and Markets has announced the addition of the "2017 Contact Center Workforce Optimization Market Share Report" report to their offering. The 2017 Contact Center Workforce Optimization Market ...
Nasdaq

ICMI’s State of the Contact Center 2024 Report Finds 55% of Customer Management Professionals Expect Compensation Increases in the Next 12 Months

SAN FRANCISCO--(BUSINESS WIRE)-- The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils ...
Business Insider

2017 Contact Center Workforce Optimization Market Share Report

Dublin, July 07, 2017 (GLOBE NEWSWIRE) -- Research and Markets has announced the addition of the "2017 Contact Center Workforce Optimization Market Share Report" report to their offering. The 2017 ...