Any mortgage lender will tell you that clear and rapid borrower communication is critical to effective customer care. Homebuyers think about their purchase journey 24/7, and any delay in communication ...

Everyone communicates in one way or another, but very few people have mastered the skill of truly effective communication. Breakdowns in communication occur all too often and usually lead to a wide ...

Communication is not a skill to be learned, but an art to be cultivated. Effective communication compasses Miles Davis’ famous sentiment that ‘music is the space between the notes.’ It’s not so much ...

Johanna is Merck's VP, Global Communications and Strategic Operations and CoS to the EVP and Chief Communications & Public Affairs Officer. Communication has long played a key role in enterprise ...