As we approach the Spring semester, it is important to us in IT Services that everyone knows where they can get the support they need. Before this year starts, we want to give you a refresher so if ...

Tech support scammers are modern-day con artists, preying on our deepest technological fears and vulnerabilities. Tammy of Flagler Beach, Florida, recently reached out to us with a concerning email: ...

Data released this year shows US households have an average of 17 devices that connect to the internet. That’s 17 devices to potentially have to troubleshoot at any given time. And when you are ...

Regulations protecting people from telemarketing scams now cover tech support scams, which have cost victims hundreds of millions of dollars in recent years. In a 4-1 vote, the Federal Trade ...

Customer-facing chatbots have already become a presence in some of the most common interactions within our daily lives, from Walmart using AI to help associates on the floor to Tractor Supply sales ...

To join the CNBC Workforce Executive Council, apply at cnbccouncils.com/wec. By 2027, AI will be providing more IT technical support, at least in written form, than ...